Steve Johnsen

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I love to fail

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My friend and colleague Nathaniel Montgomery used to teach improv comedy. He noticed that when he asked for volunteers, very few adults would raise their hands. Only the ones who had experience and felt confident in their improv skills would volunteer to come up on stage. But those who were there as beginners to learn improv wouldn’t volunteer to try it.

Logically, that makes no sense. How were they to learn the skill without practicing? But I’m sure many of us can relate. As a general rule, adults only volunteer to play a game that they’re good at. In the improv class, they only wanted to come up if they could have a perfect turn and impress everyone.

Contrast that with the improv classes he taught to children. In the children’s class, when Nathaniel asked for volunteers, every child would raise their hand. They would be wriggling in their seats, waving their hands, hoping to get called on. Even the kids who were on stage because they just had their turn would raise their hands to go again. They didn’t care if they were good or not. They only cared about the fun of playing the game.

The irony is, the more people cared about looking good on stage, the more stiff they were and the worse the performance was. The more they were afraid of being boring, the more boring they were. The more that people did not care about how they performed, the more relaxed they were and the better the performance was. So in the adult improv class, they had a mantra: “I suck and I love to fail.” They did exercises and games that celebrated failure. The more the players became okay with not looking good, the better they looked on stage.

It’s a lot like falling in love. When a young man has decided that Jane is the only woman for him, and he’s got to have a date with Jane or else, and if he doesn’t get Jane to fall in love with him and marry him his life will be over, how relaxed is he going to be in asking Jane out? He’ll probably be so tense that he’ll scare her away. And if he does get the date, he’ll be so concerned about impressing her that he’ll be stiff and formal and needy that she’ll never want to see him again. Have you ever said, “Why do the guys who don’t need a girlfriend attract all the girls? Some people just have all the luck!” But it’s not luck! It’s the fact that they don’t need anything that has them relaxed an fun and just being themselves, and that’s attractive!

How would you be in your sales calls if you didn’t care about making the sale? If you were just having fun with having a conversation with someone and finding out all about their needs and challenges and looking for ways you could help them solve their problems? A lot of us sales people are competitive. But what if we stopped caring about winning, stopped caring about looking good, stopped caring about being the best salesperson, stopped caring about being a success, and just started caring. Caring about our prospects and clients. Having fun with the game.

So be average. Be boring. Be okay with losing. Be okay with failure. Play the game even though you suck. And then you’ll start playing better than you’ve ever played before.

Steve Johnsen, MBASteve Johnsen is a marketing strategist, a business coach, and the Founder of Cloud Mountain Marketing. He is also the author of the Amazon #1 best-seller, 5 Easy Steps to Make Your Website Your #1 Employee.

Filed Under: Business coaching

The man who planted trees (a gift for you!)

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“Don’t judge each day by the harvest you reap but by the seeds that you plant.”
– Robert Louis Stevenson

The Man Who Planted Trees is an inspiring short story that I’ve enjoyed reading and re-reading many times. It is a testament to the power of one man to transform the world and to touch thousands of lives, even if no one knows who he is. It also shows us how happy we can be without the frantic clutter of modern life when our lives are lived in service to others. To me, the story is impressive both at face value and as an allegory of our business and our lives.

During my recent time of planning, I was reminded that the most powerful planning is when we invest our time in activities that will pay off for years to come, not just in the short term.

As a gift to you, here is an illustrated version of the story in PDF form:
http://number1employee.com/files/The-Man-Who-Planted-Trees.pdf

Enjoy!

Steve Johnsen, MBASteve Johnsen is a marketing strategist, a business coach, and the Founder of Cloud Mountain Marketing. He is also the author of the Amazon #1 best-seller, 5 Easy Steps to Make Your Website Your #1 Employee.

Filed Under: Business coaching

Are You a Local Business?

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One of the biggest marketing opportunities that has been created in a long time is Google’s implementation of localized search results. Search engine optimization (SEO) is a very competitive process. In the past, a small local business did not have the resources to compete in SEO on a national scale with tens of thousands of businesses. Now, the market a local business is competing with has been reduced to hundreds, and in some cases, even a small handful of businesses. And since most small businesses are not doing their SEO right, anyone who does stands to benefit a lot.

In a national SEO campaign, a $10,000 investment can be a drop in the bucket, unless you’re in a small niche market. But in a local SEO campaign, it is not unusual for my clients to generate $150,000 or more in new business on a $10,000 SEO investment. That has enabled some of my clients to double, triple or quadruple their business on a small marketing investment.

To benefit from a local SEO campaign, you need to (1) be a local business, (2) have people searching for you, (3) be able to handle a lot of growth, and (4) provide good service.

So how do you know if you’re a local business? The biggest indicator is the presence of a small map in Google search results. If you type the word “dentist” into Google, you will probably see paid ads at the top of the page, then a map showing dentists near you, then a number of website listings, most of which are for local dentists nearby. That is because Google has determined that most people searching for “dentist” are probably looking for a service provider. And if I live in Denver, seeing a list of dentists in California is not going to help me.

However, if your business is helping dentists manage their practices, Google does not consider that a local business (even if you work only with local dentists). Try typing “dental practice manager” into the search engine and see what comes up. Most likely, no local consultants are there in the search results.

There is a very long list of what Google considers “local” businesses, but some of the obvious candidates are dentist, doctor, chiropractor, veterinarian, home health, electrician, plumber, HVAC, roofer, home builder, painter, handyman, restaurant, florist, hardware store, financial planner, real estate broker, insurance agent, etc.

Next, to benefit from a local SEO campaign, you need to have people searching for you. In my immediate neighborhood, there are 300 searches per day for a massage therapist, 130 searches per day for a dentist, but only 3 searches per week for a salt spa. Here are some additional search stats for my local area:

     Chiropractor ~ 49/day
Dentist ~ 130/da
Veterinarian ~ 112/da
Home health  ~ 11/da
Plumber ~ 670/da
Electrician ~ 376/day
Roofer ~ 83/day (but very seasonal)
Handyman ~ 31/day
Massage therapist ~ 300/day
Spa ~ 243/day
Real estate broker ~ 476/day
Mortgage broker ~ 32/day
Insurance broker ~ 67/day
Business bank  ~ 30/day
Financial planner ~ 15/day
Naturopath ~ 18/day
Professional organizer ~ 3/day
Salt spa ~ 10/month

In fact, during the time you are reading this post, in my area alone there have been close to 20 searches for the service providers listed above. And I haven’t included restaurants, for which there are about 60,000 searches per day in the Denver metro area.

Also, to benefit from a local SEO campaign, you have to be able to handle growth. I have a friend who owns a chain of restaurants. Right now, his restaurants are busy and he has his hands full just keeping them staffed. If I doubled the number of people walking through his door it would cause all kinds of problems for him. I also know a plumber who works alone. If he got 8 extra calls for service per day, he wouldn’t be able to reach all the people. Many companies are in the same position. But a local business that has adequate staff and is hungry for growth could get huge benefits from a local SEO campaign.

Finally, to benefit from a local SEO campaign, you need to provide good service. Local SEO makes your company very visible online, and online reviews and reputation are a significant factor. If you have a constant string of customer complaints, your local SEO campaign will make that more visible. If your customers love you, your local SEO campaign will make that more visible.

If you are a local business, have people searching for you, have capacity for growth, and provide good service, then local SEO may be an excellent investment for your business. If you know someone in this category, give them a Christmas present and share this post with them to let them know about this opportunity.

Steve Johnsen, MBASteve Johnsen is a marketing strategist, a business coach, and the Founder of Cloud Mountain Marketing. He is also the author of the Amazon #1 best-seller, 5 Easy Steps to Make Your Website Your #1 Employee.

Filed Under: Business inspiration

Systems and Fears

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When you boil it down, there are only two things standing between you and all the sales success you could ever want: systems and fears.

The cool thing about systems is that they give you a predictable result. For every product or service, there is an effective system for selling it. Or quite possibly more than one system that will work. Figure out what result you want, and then find out what systems you need to put into place to obtain that result.

Selling (or marketing) is a lot like baking. If you follow the recipe and put together the right ingredients in the right order, you will get a predictable result. If you run out of sugar and substitute salt instead, or if you bake the dry ingredients before mixing in the eggs and milk, you will get an unpredictable result.

If you don’t like the way the cake turned out and you followed the recipe, just try another recipe. I like to make lime meringue pie. It’s my own recipe. Low sugar, lots of lime, very tart and really creamy. Delicious! I started with someone else’s recipe and experimented with some changes until I found the formula that works best for me.

Once we know what systems to use, then all we have to do is execute, over and over again. But sometimes it’s not that simple. Our fears can get in the way of executing the system. I know that was true for me. But only for the first 30 years of my career.

For example, I have a great sales script that works for lots of people in my office. But I’m afraid of being rejected. Or I’m afraid of coming across as greedy. Or I’m afraid I’ll say the script wrong. There was a time after I started my own business when I think I qualified for an award—for the most creative fears invented to keep me off the phone. But that’s great news! Because if I have good systems, I can work on the fears until they’re not a problem anymore. [I’ve found that hiring a coach is very helpful for me to work on my fears. As is reading some great books like Byron Katie’s Loving What Is, Law of Attraction Made Simple by Jonathan Manske, or Steve Chandler’s Fearless.]

A good system + fearless execution = success. Have fun with it!

Steve Johnsen, MBASteve Johnsen is a marketing strategist, a business coach, and the Founder of Cloud Mountain Marketing. He is also the author of the Amazon #1 best-seller, 5 Easy Steps to Make Your Website Your #1 Employee.

Filed Under: Marketing

Service Marketing – a new paradigm

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Our modern lives are so cluttered with advertising and marketing that most of us have grown immune to all but the most compelling messages. There’s a new approach that I’ve been practicing and teaching to my clients for the past few years that is totally counterintuitive and flips the traditional marketing paradigm on its head. The phrase I’ve coined for it is “Service Marketing.”

What I mean by Service Marketing is not the marketing of services. Instead, I’m talking about using the tools of traditional marketing to serve people, in a spirit and mindset of service and giving.

The tools used in Internet marketing are some of the most powerful communication tools ever invented. However, when you look at most online marketing programs, whether it is social media or email marketing or SEO or content marketing, the fundamental message is either “Look at me! I’m special,” or “Buy from me! My product is great.”

What if we stopped looking for what we could get out of our online relationships and instead looked for ways to use those to give to other people? Instead of writing content from the perspective of “How can I get someone to buy from me?”, we write it from the perspective of “How can I make someone happy today? How can I really serve someone today?” Instead of holding out our knowledge and expertise as a carrot to manipulate someone into hiring us, give our knowledge and expertise away freely to truly serve others.

I’m not talking about giving until we run dry. An important part of any service equation is that I am well compensated for the services I provide. But I truly believe that the more we reach out to serve people with a mindset of giving, the more people will want to engage with us.

A study by Wharton’s top professor, Adam Grant, categorized people into givers, matchers and takers. Grant’s study showed that the people who are givers outperformed the matchers and takers in every single field (Grant, Adam. Give and Take, Viking Press, 2013).

The key distinction here is our motive and intention as we are reaching out to others. When our motive is truly “What can I give? How can I serve?” then the impact the message has on the audience is completely different from another approach.

I won’t suggest that we should get rid of traditional marketing and advertising, or that they don’t have an important place in certain situations. However, if you’re hard-wired as a giver and truly want to have an impact on the world, I believe Service Marketing deserves some serious consideration. A number of my clients and I have all experienced a significant return on investment by focusing at least part of our efforts on serving others instead of the traditional marketing methods.

What do you think? Is Service Marketing worth considering for your business? Is there a need to balance serving and growing your business? Please email me back and let me know your thoughts.

Steve Johnsen, MBASteve Johnsen is a marketing strategist, a business coach, and the Founder of Cloud Mountain Marketing. He is also the author of the Amazon #1 best-seller, 5 Easy Steps to Make Your Website Your #1 Employee.

Filed Under: Marketing

No more high school

by Steve Johnsen Leave a Comment

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High school. We all remember it. The anxieties. The drama. The cliques. The pain of being looked down on. Death by a thousand cuts.

Besides the endeavor to get an education (or a boyfriend or girlfriend), or the related athletic or artistic activities, the main thing many of us focused on in high school is “Do they like me?” What we wore, how we walked, how we talked, what we said or did, even what we ate, was all calculated in terms of how we would be looked at by other people.

Unfortunately, too often that type of thinking carries over into our adult lives, and can affect our sales or our business. In a sales conversation, if I’m thinking, “What will they think of me?”, I’ve already lost. Now my focus is on me instead of on serving the client. If I have a client that’s hired me to advise them, but they’re not taking the recommendations and not doing what they should, my wanting them to like me does not serve them. Because it allows them to keep doing the activities that get the wrong results.

For me to be an adult, a professional, I am no longer focused on “Will they like me?” Instead, I am doing what needs to be done and speaking what needs to be said, in a way that truly serves the other person. And everyone benefits.

Steve Johnsen, MBASteve Johnsen is a marketing strategist, a business coach, and the Founder of Cloud Mountain Marketing. He is also the author of the Amazon #1 best-seller, 5 Easy Steps to Make Your Website Your #1 Employee.

Filed Under: Business coaching

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